Free Shipping and Free Returns* on orders over $120 to almost anywhere in Canada! We now ship to the USA!

Free Shipping and Free Returns* on orders over $120 to almost anywhere in Canada! We also ship to the USA!

Livraison gratuite sur les commandes de plus de 120 $ presque partout au Canada !

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* First order only on regular priced items

Politique d’expédition

Shipping Policy

We ship all orders using Canada Post or FedEx.

Canada Shipping 

  • Orders over $120 – Free Canada Post Expedited Shipping or FedEx

  • Orders under $120 – $15 Canada Post Expedited Shipping or FedEx

Please note: In rare cases where shipping costs are significantly higher than usual due to location, we may contact you to request a partial additional shipping fee before shipping your order.

Free shipping applies to physical products only (Excludes gift card purchases).

U.S. Shipping : Shipping fee, duties and taxes (if applicable) are calculated and displayed at checkout after the shipping address is entered and before payment is completed. All U.S orders are final sale. For orders shipping to the United States, we use Canada Post, with final delivery typically completed by the United States Postal Service (USPS).

Delivery Times

Orders typically arrive within 2–10 business days after they have been shipped. Once your order ships, you will receive a tracking number by email so you can follow your package.

Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us immediately at info@shoesforthesoul.ca.

We cannot guarantee order changes or cancellations once an order has already been packed or shipped

Packages Returned to Sender

Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, or because it was not picked up in time, the original shipping cost will be deducted from your refund, or an additional shipping fee will be required to reship the package.

Lost or Delayed Packages

Once an order has been shipped, it is the responsibility of the shipping carrier. While we will do our best to assist, we are not responsible for carrier delays, lost packages, or delivery issues once the package has been handed to the shipping provider.