FAQ

We are a family owned, Canadian business. We opened our doors in 1998 in Nelson, BC and for the past 12 years we have been selling all across Canada from our website. Thank you for all of your support over the years! Here are some FAQ's..

 

How to return an item

Simply start your return process here.

For more information, please review our Return Policy.

Delivered, But Not Received

If your items show as delivered but you haven’t received your package yet, please allow up to one more business day for delivery. If you still haven’t received your package after that time, please Email us. 

Size Recommendations

While we aim to offer the best advice possible, please understand that shoe fit will vary in many ways from person to person and we are only able to give information about our most common experience which may not apply to every foot. 

We base this on our in store experiences and find what works most commonly. However, there can always be an exception and our recommendation may not work for everyone. Ultimately size is the choice of the customer and we cannot be held responsible if you find fit to not work for you. 

We base our size conversions on our 27 years of business and have discovered what tends to be most accurate for most. If there is a Euro size on the box as well as a North American size we typically use the Euro sizing as the correct size.

Colour in Photos

We display the most accurate colour possible in the images we take.  Be aware that different devices (ie. computer, laptop, phone, iPad or tablet) will all have displays calibrated differently and may show colour in photos quite differently than they appear in person. Restocking fee will not be covered based on colour not being as you expected.  Our team is always ready and reachable through email if you wish to discuss the colour of an item prior to purchasing

Sale Price Match

If you purchase an item from our website and we put it on an end of season clearance sale, we will price match the sale price if you bought it within 5 days of it going on sale as long as we are contacted within 5 days of the start of the sale.

If you purchase a sale item with us and it gets further reduced at a later date, we do not price match that sale price.

Defects

If you have encountered a manufacture defect within 6 months of purchase please email photos and we will assess the defect for authorization. No shipping fees are covered if an item is not defective and will be the expense of the customer.

Customer Service

Monday to Friday (excluding holidays) 10:00 am to 4:00pm PST. 

Contact us at: info@shoesforthesoul.ca

Shoes for the Soul
553 Baker St.
Nelson, BC
V1L 4J1