FAQ

Cost of Shipping?

Shipping is free on orders over $120 to almost anywhere in Canada.  We charge a flat rate of $15 on orders under $120 to almost anywhere in Canada. We ship all of our orders expedited by Canada Post.

Shipping to Nunavut and other remote areas in Canada may need to pay a partial contribution for higher shipping costs.  Customers will be contacted if their address does not qualify for free shipping and a partial shipping fee is needed.

USA, lower 48 states will be charged a flat rate shipping of $18.  For shipping to the U.S.A please allow 6-14 business days for delivery.
 We are not responsible for any duties or customs charges.

All Returns

Please see our Return Policy

Items Purchased right before a sale starts

Many people will wait for our Black Friday and Boxing Week Sales to get the sale prices and others will buy early to ensure they get their size. In order to keep the prices fair for all of our customers who waited for the sale and risked their size selling out, we do not price match for our Black Friday or Boxing Week Sales.

Christmas Gifts: We will extend our return policy for Christmas gifts as long as "Christmas Gift" Is written in the  notes on your order. If you want to return your Christmas gift simply email us right after Christmas for a return number and have them in the mail to us before Dec 31,2023.

Exchanges on sale items: If you purchased a sale item and want to return it and the discount is 39% or less, please contact customer service for a return number. If you would like another size and our sale is over then exchanged item will be at regular price.

Additional Mark downs

If you purchase a sale item with us,  the item is not eligible for any additional future markdowns.

We charge a fair price suggested by the manufacturers therefore, we do not price match any of our competitor’s prices.


Trouble Ordering?

If you have trouble putting in your online order please change your web browser to Firefox or Google Chrome, Internet explorer doesn’t work as well for our web store.

If you're still experiencing issues, don’t hesitate to contact us at: info@shoesforthesoul.ca.

Emails about Order Status

We will reply to all emails ASAP or within two business days. Your business is important to us. Once your order has been paid for we will ship it out ASAP or within two business days.

More Questions?

If you have any questions about an item, fit or shipping we are happy to help!

Customer Service

Monday to Friday (excluding holidays) 10:00 am to 4:00pm PST. Contact us at: info@shoesforthesoul.ca