Free shipping on orders $100 or more to almost anywhere in canada

FAQ

Cost of Shipping?

Shipping is free on orders over $100 to almost anywhere in Canada.  We charge a flat rate of $10 on orders under $100 to almost anywhere in Canada. We ship all of our orders expedited by Canada Post.


Shipping to Nunavut and other remote areas in Canada may need to pay a partial contribution for higher shipping costs.  Customers will be contacted if their address does not qualify for free shipping and a partial shipping fee is needed. 


USA, lower 48 states will be charged a flat rate shipping of $18.  For shipping to the U.S.A please allow 6-14 business days for delivery.


 

All Returns

Please click here to view our Return Policy


USA Returns?

Please write Canadian Goods Return along with your return authorization number on the outside of your return package (see returns section). Send your package via USPS only.  Any return shipping expenses charged to Shoes for the Soul on behalf of your package will be deducted from your refund.

 

Items Purchased right before a sale starts

We do not price match Black Friday or Boxing Day sale prices.

If you purchased and item and it goes on sale (that is not a Black Friday or Boxing Day Sale) we will price match the sale price if  the item was purchased  within 5 days of the sale starting. Please email us for the price adjustment within 5 days of the sale starting. Anything purchased beyond 5 days of the sale starting we will not price match.

Christmas Gifts: We will extend our return policy for Christmas gifts as long as "Christmas Gift" Is written in the  notes on your order. If you want to return your Christmas gift simply email us right after Christmas for a return number and have them in the mail to us before Dec 31,2021.



Exchanges on sale items: If you purchased a sale item and want to return it and the discount is 39% or less, please contact customer service for a return number. If you would like another size and our sale is over then exchanged item will be at regular price.


Additional Mark downs

If you purchase a sale item with us,  the item is not eligible for any additional future markdowns.
We charge a fair price suggested by the manufacturers therefore, we do not price match any of our competitor’s prices.



Trouble Ordering?

If you have trouble putting in your online order please change your web browser to Firefox or Google Chrome, Internet explorer doesn’t work well on our web store. Don’t hesitate to contact us at: info@shoesforthesoul.ca

 

Emails about Order Status

We will reply to all emails ASAP or within two business days. Your business is important to us. Once your order has been paid for we will ship it out ASAP or within two business days.

 

More Questions?

If you have any questions about an item, fit or shipping we are happy to help!

 

Customer Service
Monday to Friday (Excluding Holidays) 10:00 am to 4:00pm PST. Contact us at: info@shoesforthesoul.ca

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