Return Process and Policy

Free Returns* If your shoes are not working out for you, you can get your FREE return shipping label. Start your return process here.

To start a return, enter your order number and email address or phone number in the returns portal to access your order. You can then select the items you want to return, and you will receive a free prepaid Canada Post return label by email. You have a 10-day return window from the date your order is delivered to get it in mail via Canada Post.

Please note, we will deduct a $5 restocking fee per pair from your refund. For multiple items, please package them together and use one shipping label only. Our Free Returns is only valid with our Canada Post shipping labels.

Returned items must be in new condition and not worn outdoors. The product box must be in the same new condition that you received it in. Please include the original receipt of purchase inside the box and wrap the box to keep it in good condition. You can reuse the bag it came in by turning it inside out.

 

Exchange

We do not offer direct exchanges. The fastest way to get what you want is to return the item and make a separate purchase for the new item. Once we receive your return, we will issue a refund.

 

Refund

We will notify you once your return has been processed. Refunds take up to 2-9 business days after we receive your package. You’ll be refunded to your original payment method. Please note, original shipping fees on orders under $120 are non-refundable.

Refunds will not be issued for items returned outside of our return guidelines. A 20% restocking fee or more may apply if the return doesn’t meet all the guidelines.

 

Sale Items return

Returns accepted on items discounted up to 39%. All sale items discounted 40% or more are a Final Sale and are not returnable. Socks are final sale.

 

Order Cancellations/change

If you need to change or cancel your order, please contact us at info@shoesforthesoul.ca immediately. We cannot guarantee order changes or cancellations can be made if your order has already been packed or shipped.

 

Wrong address

If you enter your address incorrectly and the package gets returned to us, all return shipping costs are at your expense. Please double check your mailing address on your order confirmation once you place your order.

 

Customer Service

Monday to Friday (excluding holidays) 10:00 am to 4:00pm PST. Contact us at: info@shoesforthesoul.ca

Our Mailing address:
Shoes for the Soul
553 Baker St.
Nelson, BC
V1L 4J1