Shipping and Delivery
We are shipping with UPS and Canada Post.
We offer FREE shipping to almost anywhere in Canada on orders over $120 (before taxes). We may ask for a partial shipping fee if the shipping cost is very high.
Once your order has been paid for, we will ship it out ASAP or within two business days. We charge a non-refundable flat rate of $15 on orders under $120.
Shipping Method
We ship with Canada Post and UPS. Delivery times within Canada range from 1 to 9 business days. If there is a strike or lock out with Canada Post we will Ship UPS only.
In-store Pickup
Please collect all in store pick-ups within 5 business days from the date of purchase.
Incorrect Address
Please double check your address is correct when placing your order. Once an order has been submitted to UPS or Canada Post, we cannot change the shipping address.
If an order is unclaimed or returned to sender, the return shipping costs will be deducted from your refund. We are not responsible for unclaimed or "return-to-sender" fees.
Customer Service
Our customer service team is available Monday to Friday 10:00am - 4:00pm PST. Please contact us at: info@shoesforthesoul.ca