Shipping and Delivery
We ship UPS and Canada Post across Canada only.
We offer FREE shipping to almost anywhere in Canada on orders over $120 (before taxes). We may ask for a partial shipping fee to remote places like Nunavut.
Once your order has been paid for, we will ship it out ASAP or within two business days. Please note that we are unable to place completed orders on hold for later shipment dates.
We charge a non-refundable flat rate of $15 on orders under $120.
Shipping Method
We ship with Canada Post and UPS. Within Canada please allow 1-9 business days for delivery.
Community Mailbox
If you use a community mailbox, please make a note of that on your order so we can add a signature requirement for extra security.
In-store Pickup
Please collect all in store pick-ups within 5 business days from the date of purchase.
Any orders over $120 which are not retrieved during this time frame will be automatically shipped to the address supplied at check out. Orders under $120 which require an additional shipping fee will be cancelled and refunded back to the original payment method.
Holding Orders
In cases where we need additional information or shipping fees from the customer we will place your order on hold for a maximum of 24 hours from the date of purchase. If we have not received the requested information in this time your order will be cancelled and refunded.
Incorrect Address
Please double check your address is correct when placing your order. Once a order has been submitted to UPS or Canada Post, we cannot change the shipping address.
For shipments unclaimed or "returned to sender" back to us will have the return shipping deducted from their refund. We are not responsible for unclaimed or "return to sender" shipping costs.
Customer Service
Our customer service team is available Monday to Friday 10:00am - 4:00pm PST. Please contact us at: info@shoesforthesoul.ca